Delivery Information - Mustard Made

 

Shipping

All products are shipped from Mustard Made's Sydney warehouse. 

If your locker is being shipped straight to you, you will be sent confirmation of shipping and tracking information so you can track your delivery. Please carefully check your address is correct as a re-delivery fee may be charged if the address is incorrect. 

The courier will be able to leave the parcel in a suitable place if you are not home.
 
Mustard Made orders cannot be delivered to PO Box addresses.
 
If your order is a click and collet we will notify you via email when we have an ETA on our delivery from Mustard Made. We will then contact you again when the delivery has arrived and your locker is ready to be picked up. 


Delivery Times

We know you're excited to get your hands on your goodies! Please allow 1-5 working days for your order to be dispatched from the Mustard Made warehouse. Delivery times will vary depending on where you're based, but generally, this is between 2-15 working days from the date of dispatch.

During busy periods and sale times please allow additional time for dispatch and delivery. 

If you have ordered a locker with click and collect to avoid freight costs please allow 3-5 weeks for your order to arrive in store. At the time you place your order with us we will be able to give you a more accurate time frame on arrival time.

 

Rural and Remote

If you are in a rural or remote area we cannot guarantee door-to-door delivery. If the carrier is unable to deliver to your chosen address you will be contacted and given a pick up location.


Apartments and Flats 

If you are in an apartment or flat complex we cannot guarantee door-to-door delivery. If you live in a large apartment/flat complex the courier may leave your order it in a lobby, reception or mail room area if it safe to do so.

If the courier is unable to leave your order somewhere they consider to be safe, they may leave a card or contact you directly for further instructions.

We always do our best to pass on any notes our customers share with us, however, we cannot promise that additional instructions will be followed by couriers on the ground. 

 

Returns

We are sure you will love the Mustard goodies you’ve brought into your life, but if for some reason you’re not completely happy we cannot accept exchanges or returns as all Mustard Made orders are custom orders especially for you.

 

Damage or Defects

Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us with photographs of the damage at shop@darlingdomain.com.au and we will do our best to fix it. Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!
Please contact us within 3-7 days of your locker arriving or being pick up as claims made outside this timeframe may impact our ability to investigate the issue with the carrier and may not be considered.